|UK||1-2 days||Weight based (add items to cart to find out)|
|EU||3-4 days||Weight based (add items to cart to find out)|
|USA & Canada||5-7 days||Weight based (add items to cart to find out)|
|Worldwide||7-10 days||Weight based (add items to cart to find out)|
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*This excludes customisable products, details of processing times for such items are displayed on the product pages themselves.
We offer international shipping to the following countries: UK, USA, Australia, New Zealand, France, Germany, Spain, Portugal, Denmark, Switzerland, Iceland, Brazil, Canada.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Deep Make is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and I will look into it for you.
Shipping to P.O. boxes
Sorry, I can't ship to P.O boxes
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org